FAQ

Why should I manage my currency Risk?

Am I obligated to purchase after my trial?

What is currency risk?

Why so is FX-Pro Live so affordable?

What type of support do you offer?

Do I need any special system requirements?

If my company is not in South Africa, can I still use this system?

What exchanges rates do you offer?

Is there a limit to the amount of data stored?

Is my data secured?

Do I have to sign any contracts?

Tell me again why I need FX Pro Live?

Why should I manage my currency Risk?

Managing currency risk is essential to any business involved in international trade. Today’s market fluctuations can wipe out all of your profits in one move.

It is important to keep your finger on the market on a daily basis and make hedging decisions timeously and, being a small company, you probably don’t have the time to sit and do this; you have a business to run.

Using FX-Pro Live will give you access to the currency market and almost real-time revaluations, and it will be completely relevant to your own company data. So it’s not just watching a price moving around, you can now quantify it and be kept informed of your profits and losses as they change.

FX-Pro live actually does all the costing of orders, invoices and revaluates it throughout the day with no need for intervention. But leaves you free to make informed hedging decisions speedily.

Am I obligated to purchase after my trial?

FX-Pro Live offers you a no-obligation 30 day free trial to evaluate the system with full functionality. If you feel the system is not for your company, simply don’t buy the product. That’s how confident we are about adding value.

What is currency risk?

Your company is involved in international trade. Every time you import and export products or components, a foreign currency exchange will need to take place. This will most definitely affect your local pricing, and your lead time on payments and delivery of goods expose your company to currency fluctuations. During this process there are numerous decisions that need to take place and for most of them you have to have certain management tools to assist you. Currency risk is no different, but yet we find companies still pay limited attention to this. This may be due to lack of knowledge and lack of resources. After all, the tools you require to assist you usually cost a fortune.

Why so is FX-Pro Live so affordable?

We have been involved with currency markets and risk for a total of 15 years, and have found that there is a need for smaller companies - that can’t afford the systems larger companies use - to be given the same opportunities. FX-Pro Live wants to add value to your business. We know how tough it is to compete and survive out there.

For a minimal monthly fee you get: a complete currency risk tool that caters for almost all forex transactions, currency rate feeds, revaluation of all your outstanding positions, hedging information, bank reconciliation and much more. We are adding new benefits all the time and you will get this at no extra cost.

What type of support do you offer?

We offer only online support if needed during office hours. We have designed FX-Pro live to be as user -friendly as possible; infact, you don’t need much experience at all to use it.

Do I need any special system requirements?

We are involved in the Microsoft Partner program and have designed it on Microsoft platforms. What that means to you is that you can use it on any PC with Internet Explorer 6.0+ worldwide. There is nothing to download or set up.

If my company is not in South Africa, can I still use this system?

We have designed this product to be multi-currency based. This feature will only be available later in 2008. For now FX-Pro live can only be set up to calculate to the South African Rand. If you would like to be notified when this change occurs, send us an email to support@fx-pro.co.za.

What exchanges rates do you offer?

We offer over 30 major currencies and continues to grow with demand.

AED	United Arab Emirates Dirham
AUD	Australlia Dollar
BRL	Brazil Real
BWP	Botswana Pula
CAD	Canada Dollar
CHF	Switzerland Franc
CNY	China Yuan Renminb
DKK	Denmark Kronor
EUR	Euro Dollar
GBP	Great British Pound
GHC	Ghana Cedi
HKD	Hong Kong Dollar
IDR	Indonesia Rupiah
ILS	Israel New Shekel
INR	India Rupees
JPY	Japan Yen
KES	Kenya Shilling
KRW	South Korea Won
MUR	Mauritius Rupees
MWK	Malawi Kwacha
MYR	Malaysia Ringgit
NGN	Nigeria Naira
NOK	Norway Krone
NZD	New Zeland Dollar
SAR	Saudi Arabia Riyal
SEK	Sweden Krone
SGD	Singapore Dollar
THB	Thailand Baht
TWD	Taiwan New Dollar
USD	United States Dollars
ZAR	South Africa Rands

Is there a limit to the amount of data stored?

No -There is no limit to the amount of data storage you use

Is my data secured?

Yes. We use SSL (Secure Socket Layer) 128 bit encryption and we host the databases with a reputable ISP that has numerous security protocols in place.

Do I have to sign any contracts?

No. No you pay for the month in advance and if you don’t want our services anymore then you don’t pay for the next month. We do ask for debit order instructions to assist with the administration process; but this debit order can be cancelled 5 working days prior to the debit order going off at the beginning of the next month. Simple.

Tell me again why I need FX Pro Live?